Made Locally – Shop Policies

At Made Locally, we believe in transparency, kindness, and clear communication. As a small Australian business, every order matters to us, and we want you to feel completely confident when shopping here. Below you’ll find our store policies, written in plain English so you always know what to expect.

  • Orders are processed promptly
  • Delivery times depend on your location and the carrier
  • You’ll receive email/sms updates on your order

Policy

We aim to dispatch orders as quickly as possible. Processing times may vary depending on product type, seasonal demand, or customisation requirements. Once your order has shipped, you’ll receive email/sms confirmation.

Delivery timeframes are estimates provided by the carrier and may vary due to weather, public holidays, or unexpected delays. If your parcel is running late, we’re always here to help.

Products shipped within Australia using standard Australia Postage that are under 5kg will incur a postage fee from $12 to $21 AUD depending on size and weight.

This includes the flat postage rate set by Australia Post and a small additional amount for the parcel, package, any packing material and handling costs.

Postage and Handling Cost as of March 2024 for under 5kg parcels

Size/WeightAustralia Post Parcel Flat RatePackaging and HandlingTotal
Small/Up to 500g$9.20$2.00 – $3.00$12.00
Medium/500g to 1k$12.45$2.00 – $3.00$15.00
Large/1kg to 3kg$15.70$2.00 – $3.00$18.00
Extra Large/3kg to 5kg$18.95$2.00 – $3.00$21.00

For products that are greater than 5kg, please contact Made Locally for an estimate on shipping costs.

For products to be shipped overseas, please contact Made Locally for an estimate on shipping costs and to confirm that shipping is available to your location.

  • You can return eligible items within a set timeframe
  • Items must be unused and in original condition
  • Some products may not be eligible for return

Policy

If you need to return or exchange an item, please contact us first so we can guide you through the process. Items must be unused, in original condition, and returned within the stated timeframe.

For hygiene, safety, or customisation reasons, certain products may not be eligible for return. We’ll always let you know clearly if an item falls into this category.

Return postage is the responsibility of the customer unless the item is faulty or we’ve made an error.

Refunds

  • Refunds are issued once returned items are inspected
  • Faulty or incorrect items are refunded in full
  • Refunds go back to your original payment method

Policy

Once we receive your returned item, we’ll inspect it and notify you of the outcome. Approved refunds are processed promptly to your original payment method. Please allow time for your bank or payment provider to complete the transaction.

If an item arrives damaged, faulty, or incorrect, please contact us immediately with photos so we can resolve the issue quickly.

  • Your personal information is kept secure
  • We only use your details to process orders and improve your experience
  • We never sell or share your data unnecessarily

Policy

We respect your privacy and are committed to protecting your personal information. We collect only what is necessary to process your order, communicate with you, and improve your experience on our website.

Your information is stored securely and never sold to third parties. Some trusted service providers (such as payment processors or delivery carriers) may require limited access to fulfil your order.

You can request access to, or deletion of, your personal information at any time.

  • By using our website, you agree to our store policies
  • Product availability and pricing may change
  • Misuse of the site is not permitted

Policy

By placing an order or using our website, you agree to our store policies and terms. We reserve the right to update product information, pricing, or availability as needed.

All content on this website—including images, text, and branding—is owned by Made Locally and may not be copied or reproduced without permission.

We may refuse service to anyone engaging in fraudulent, harmful, or unlawful activity.

Need Help?

If you have any questions about our policies or need assistance with an order, we’re here to help. Please reach out and we’ll respond as soon as possible.

This page is designed to give you confidence and clarity when shopping with us. Thank you for supporting a small Australian business — your purchase genuinely makes a difference.